EXCHANGE RATES AND HOW THEY APPLY TO YOUR ORDER 

All invoices and receipts are calculated in $AUD using the Reserve Bank of Australia's published exchange rates for a given date. 

The RBA's exchange rates may be viewed at http://www.rba.gov.au/Statistics/exchange_rates.html  

Minor variations may occur in the final price due fees or differing exchange rates across the international banking system during processing. 

PAYMENT  

fastelectrics.com accepts Credit Cards, including Visa, Mastercard and Bankcard and Paypal. No order is sent till payment is approved.

Money Orders, and certified and bank cheques are accepted. However, bank or institutional fees arising from the processing of payment by this method will be charged to the purchaser.  

PERSONAL CHEQUE POLICY  

No order will be sent until a cheque relating to it has cleared.

If the cheque is returned the purchaser must pay by a money order or bank cheque. In both cases a fee of 10% of the value of the goods, packaging and shipping may be charged. 

A money order, certified cheque, or bank cheque will result in earlier shipping. 

REFUNDS  

If a product is not shipped on the first working day following an order being made a discount of 10% will be given on the cost of the goods to be shipped.

Refunds will be given when:

• the customer provided a correct address and requested insured shipping;
• an insurance payment is received, if the customer requested insurance and provided an incorrect address.

Refunds:

• are not given on damaged goods unless the customer requests and has paid for insured shipping;
• Prior to the clearance of payment for the goods in question;
• On prepayments for  assembly projects which are cancelled by the customer;
• On used items;

Any fees or charges incurred by fastelectrics.com in making a refund will be deducted from the refund.  

RETURNING MERCHANDISE  

Stock line merchandise returned, within 30 days of its purchase from fastelectrics.com, in new and unused condition with its original wrapping, with documentation proving purchase will be refunded.  Opening kits, running motors, gluing, marking, or anyway changing the original condition of the item are some examples of what constitutes used merchandise.

Items which are returned and refunded are subject to a 20% restocking fee. 

We will not accept returns via COD. We reserve the right to reject any return for any reason.  

SHIPPING  

Within Australia shipping is by courier.      

Our standard international shipping is by uninsured economy air. That is airmail on the international leg and by surface in the country of destination.

Insurance may be requested during the ordering process. We recommend you insure your investment.

DAMAGED RETURNS  

Damaged merchandise includes items that have been damaged in shipping.  

If an insured shipment is delivered and damage is visible refuse delivery of it

If an insured shipment arrives and you find the contents damaged save all packaging material and paperwork, do not throw anything away. Contact andrew@fastelectrics.com immediately.  

Take the package to the organisation that delivered it and ask for it to be returned.

If you attempt to return the merchandise yourself, you will jeopardise your chances of making a claim, and you may not receive credit for the return.

WARRANTY REPAIRS  

Used, defective merchandise must be returned within 30 days of purchase for assessment for conformity with warranty conditions before a decision is made on repair or replacement.  

CHANGES TO ORDERS  

If you have recently placed an order with fastelectrics.com and need some information about it call:
Landline (02) 4982 5481
Mobile / Cell 0419 429 201
or email andrew@fastelectrics.com  

WARRANTEE 

Products are warranted per the manufacturers warrantee, against materials or manufacturing defects. Hacker, Master, Jeti Mega and Lightning products carry a 6 month warrantee.  

Assessment of the application of this warrantee lies with fastelectrics.com alone. 

We accept no responsibility for impact damage and/or loss of kits, motors, accessories, etc. incurred during operation of a radio-controlled model.  

Products used in competition are not warranted. 

In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error.  

Also, we accept no responsibility for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs.  

Motors are not warranted against damage caused by running without cooling, heat, voltage in excess of rated levels or excess loading – ie amp draw in excess of specification. Bearings, armatures, brushes and springs are not warranted against damage.  

Motors are not warranted against reasonable wear and tear.  

Electronics are not warranted against water damage or voltage reversal, shorting or exceeding the voltage or current specifications. Electronic products are not warranted against reasonable wear and tear.  

Hardware is warranted for life against material and manufacturing defects, with the exception of bushings, flex cables, stub shafts, drive dogs and prop nuts Hardware is not warranted against reasonable wear and tear. 

Hulls are not warranted against damage caused by impacts or while racing.

PRICE AND/OR DESCRIPTION CHANGES  

All prices, pictures and descriptions on this site and any catalog or flyers are subject to change without notice.  

We’re strictly a mail order facility and regret that we are not able to handle walk in orders, returns, etc.  

DISPUTES 

Any dispute over these procedures will be settled by reference to consumer protection legislation applying in NSW Australia regardless of the disadvantage to fastelectrics.com.